2. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
3. Our cookies
3.1 We use both session and persistent cookies on our website.
3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) We use user-centric security cookies to prevent fraud and improve the security of the website.
(b) We use multimedia content player session cookies (flash cookies) to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
(c) We use load balancing session cookies to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
(d) We use user interface customisation persistent cookies to store a user's preferences regarding a service across web pages.
4. Analytics cookies
4.1 We use Google Analytics to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The analytics cookies used by our website have the following names: analytics.js and ga.js.
4.4 The information generated relating to our website is used to create reports about the use of our website.
5. Third party cookies
5.1 Our website also uses third party cookies.
5.3 We do not use other third party advertising cookies.
6. Blocking cookies
6.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
6.2 Blocking all cookies will have a negative impact upon the usability of many websites.
6.3 If you block cookies, you will not be able to use all the features on our website.
7. Deleting cookies
7.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
7.2 Deleting cookies will have a negative impact on the usability of many websites.
8. Cookie preferences
9. Our details
9.1 This website is owned and operated by Pens By Bailey.
9.2 We are registered in England and Wales under Mike Bailey operating as Pens By Bailey.
9.3 Our principal place of business is at [address].
9.4 You can contact us:
(a) [by post, using the postal address [given above]];
(b) using our website contact form;
(c) by telephone, on 07472744799; or
(d) by email, using email@example.com.